Free Live Chat vs. Contact Centre: Which One is Right for Your Business?
Introduction Customer service is essential for any business. It can help you to attract new customers, retain existing ones, and boost your bottom line. There are two main ways to provide customer service: through a free live chat or a contact centre. Free live chat is a real-time communication tool that allows you to chat with customers directly on your website. Contact centre is a centralized department that handles all customer inquiries, including phone calls, emails, and social media messages. So, which one is right for your business? It depends on a number of factors, including your budget, your industry, and your customer needs. Features of Free Live Chat Free live chat software typically offers a variety of features, such as: Real-time chat: Chat with customers directly on your website in real time. Chat transcripts: View and save transcripts of all your chats. Chat routing: Route chats to specific agents or departments based on the customer's inquiry. Chat history: View